Signed in as:
filler@godaddy.com
Signed in as:
filler@godaddy.com
Effective Date: 25 August 2026
Eliyora Gems (“Eliyora”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit, browse or make a purchase through https://eliyora.in/ (the “Website”), or otherwise interact with us.
By using our Website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
1. PERSONAL INFORMATION WE COLLECT
When you visit or use our Website, we may collect information that you provide to us or that is automatically collected through your use of the Website.
Information You Provide to Us
Depending on how you interact with Eliyora, we may collect information such as your name, contact details, billing and delivery information, payment and transaction details, order history, and information you provide when contacting us or requesting a return, exchange or refund.
We collect only information that is reasonably necessary to provide our products and services and to manage your relationship with us.
Payment information may be processed through third-party payment service providers. Eliyora does not intend to store your complete debit/credit card, UPI or banking credentials on its own servers.
Information Collected Automatically & Cookies
When you browse our Website, we may automatically collect limited technical and usage information, such as your IP address, browser and device details, pages viewed, how you interact with the Website, and information collected through cookies and similar technologies.
We use this information to operate and secure the Website, remember your preferences, improve Website performance and functionality, understand Website usage, enhance your shopping experience, and support marketing activities where applicable.
You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some Website functionality. Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar tracking technologies.
2. HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information to:
We collect and use only the information reasonably necessary for these purposes.
3. MARKETING COMMUNICATIONS
If you choose to subscribe to Eliyora’s newsletters, promotional communications or marketing messages, we may use your name, email address or mobile number to send you information about:
You may unsubscribe from promotional communications by using the unsubscribe option included in the communication or by contacting us.
Even if you opt out of marketing communications, we may still contact you regarding an order, payment, delivery, return, refund, customer-service enquiry or other transaction-related matter.
4. SHARING OF PERSONAL INFORMATION
We do not sell or rent your personal information to third parties.
We may share relevant personal information with trusted third parties where reasonably necessary to operate our business and provide our services.
These may include:
Payment Service Providers
Your payment may be processed through third-party payment gateways or financial institutions. Such providers may process payment-related information in accordance with their own privacy policies and applicable laws.
Shipping and Logistics Partners
We may share your name, contact number and delivery address with courier, logistics and shipping partners so that your order can be delivered to you.
Technology and Website Service Providers
We may use third-party providers for Website hosting, Website functionality, analytics, security, customer support, communications, marketing or other business-related services.
Professional and Legal Advisers
We may disclose information to professional advisers, auditors, insurers, legal representatives or other service providers where reasonably necessary.
Government and Law-Enforcement Authorities
We may disclose personal information where required or permitted by applicable law, regulation, court order or lawful governmental request, or where necessary to protect our rights, customers or property.
Where we engage third-party service providers to process personal information on our behalf, we will take reasonable steps to ensure that such processing is carried out appropriately and in accordance with applicable requirements.
5. PAYMENT INFORMATION
Eliyora uses third-party payment gateways to process online payments.
When you make a payment, your payment information may be transmitted directly to the relevant payment service provider. Eliyora does not intend to retain complete credit-card, debit-card, banking or UPI credentials on its own systems.
You should also review the privacy policies and terms of the payment provider used for your transaction.
6. DATA SECURITY
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.
Accordingly, while we take reasonable steps to protect your personal information, we cannot guarantee absolute security of information transmitted to or through the Website.
7. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business and transaction records, complying with legal and regulatory requirements, resolving disputes and enforcing our agreements.
Where information is no longer required for these purposes, we may securely delete, anonymise or otherwise dispose of it, subject to applicable legal or regulatory retention requirements.
8. YOUR PRIVACY RIGHTS
Subject to applicable law, you may have the right to:
You may exercise applicable rights or raise a privacy-related concern by contacting Meeta Srivastava Agarwal at ms@eliyora.in.
Where we process your personal information based on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Where information is necessary to fulfil an order, comply with a legal obligation, prevent fraud, resolve disputes or for another purpose permitted by applicable law, we may continue to retain or process such information to the extent permitted or required by law.
We will respond to requests and grievances in accordance with applicable law.
9. CHILDREN’S PRIVACY
Our Website is intended for general consumers and is not specifically directed towards children.
We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate steps.
10. THIRD-PARTY WEBSITES
Our Website may contain links to third-party websites, social-media platforms, payment providers or other external services.
If you click on such links, you may be directed to websites that are not operated or controlled by Eliyora.
We are not responsible for the privacy practices, security or content of third-party websites. We encourage you to review the privacy policies of such websites before providing them with your personal information.
11. INTERNATIONAL DATA TRANSFERS
Some of our technology, payment, hosting, analytics, logistics or other service providers may process information outside India.
Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate contractual, technical or organisational safeguards, where required.
12. DATA BREACHES AND SECURITY INCIDENTS
If a personal data breach occurs that requires notification under applicable law, Eliyora will take appropriate steps to investigate, mitigate and respond to the incident and provide notifications to affected individuals and/or relevant authorities where required.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in:
The updated Privacy Policy will be posted on this page with the revised effective date.
We encourage you to review this Privacy Policy periodically.
14. GRIEVANCE REDRESSAL
If you have any questions, concerns, requests or complaints regarding the collection or use of your personal information, you may contact us using the details below.
Privacy / Grievance Contact:
Meeta Srivastava Agarwal
Email: ms@eliyora.in
Registered Address:
Nilgiri Apartments
Alaknanda
New Delhi – 110019
We will make reasonable efforts to review and respond to privacy-related requests within the period prescribed by applicable law.
15. CONTACT US
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Eliyora Gems
Website: eliyora.in
Email: ms@eliyora.in
Registered Address:
Nilgiri Apartments
Alaknanda
New Delhi – 110019
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.